Vendor Refill Management Ltd (VRM) is a New Zealand company specialising in independent vendor refill. VRM has over 600 years of retail, hardware, building experience to both retail and trade customers. VRM has a team of over 30 carefully selected, dedicated vendor refill specialists covering all of New Zealand. VRM is a company offering a more personal, engaged, clever service.

Vendor Refill Management (VRM) was started in September 2005 by company owners – Derek and Belinda van der Vossen. Derek has vast experience in the local home improvement industry, beginning in 1984 with PlaceMakers in Penrose. He helped set up the first ‘big box’ home improvement retailing outlet in New Zealand: PlaceMakers Homebase in Lincoln Road, Henderson.

After eight years with PlaceMakers he left to take up a national role as merchandising manager for Humes Concrete. Over a period of four years he was responsible for upgrading the eight Humes ‘Sales Centres’ into 14 Humes ‘Drainage & Watermain Centres.’ With a passion to build his own business, Derek returned to the PlaceMakers fold from 1996 until 2002 as a joint venture partner operating the group’s Huntly branch. From 2002 – 2004 Derek was sales and marketing manager for Holdfast in Hamilton. Following an eighteen month stint back in Auckland as New Zealand market manager for MM Kembla, he returned to the Waikato “where life is really great.”

Through his experience in the local home improvement and builder’s merchant sectors, it had become clear to him that there was a need for intelligent inventory solutions in the local home improvement channel. He says, “With the growth of Bunnings in New Zealand, suppliers found it difficult to balance sales and still provide world class inventory control practices.” From this insight Vendor Refill Management Ltd (VRM) was created to provide inventory solutions to both the merchant and the supplier: a true win/win situation.

Derek says:

  • “VRM has a high level of experience, working effectively to deliver real, tangible solutions.”
  • “The VRM focus is to continue as market leading provider of vendor refill / Vendor Instore Support (VIS) services.”
  • “VRM is committed to delivering the highest standard of service so you can continue with what is important to you and your core business.”